Politique de Confidentialité

This privacy policy explains how Créations Maison collects, uses, and protects information when you use our online platform or interact with our services. We are committed to protecting your privacy and handling your data in a transparent and responsible manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

The data controller responsible for your personal data is Créations Maison, located at 42 Avenue des Frères Lumière, 2nd Floor, Lyon, Auvergne-Rhône-Alpes, 69008 France.

Information We Collect

We collect information that you provide directly to us when you use our site, place an order, request a quote for bespoke furniture, contact us for customer support, or interact with our showroom staff or design consultants. This may include:

Contact information: such as your name, address, phone number, and email address.
Payment and transaction information: details necessary to process payments for orders and services, including billing address and payment card information (processed securely by third-party payment processors).
Order and service details: information about the products and services you purchase, customize, or inquire about, including designs, specifications, and delivery details.
Communications: records of your communications with us, including inquiries, feedback, and support requests.
Account information: if you create an account on our site, we collect information related to your profile and activity.

We also collect some information automatically when you visit our site, using technologies such as cookies and similar tracking technologies. This may include:

Device information: information about the device you use to access our site, such as the IP address, browser type, operating system, and device identifiers.
Usage data: information about how you interact with our site, such as the pages you visit, the time spent on each page, the links you click, and referring websites.

How We Use Your Information

We use the information we collect for various purposes based on specific legal grounds:

To provide and fulfill our services: Processing your orders, managing custom furniture projects, arranging delivery and installation, providing furniture restoration and repair services, and managing showroom and online sales. This is necessary for the performance of a contract with you.
To process payments: Using payment information to complete transactions. This is necessary for the performance of a contract.
To communicate with you: Responding to your inquiries, providing customer support, sending order updates, and communicating about our services. This is based on our legitimate interests in providing effective customer service or performance of a contract.
For marketing and promotional purposes: Sending you information about our products, services, offers, and news, provided you have consented or we have a legitimate interest where permitted by law. You can opt-out of marketing communications at any time.
To improve our services: Analyzing usage data to understand how our site and services are used, identifying areas for improvement, and developing new products and services. This is based on our legitimate interests in improving our business.
For legal and compliance purposes: Complying with legal obligations, resolving disputes, and enforcing our agreements. This is necessary for compliance with legal obligations or based on our legitimate interests in protecting our rights.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a contract: When processing is necessary to fulfill our obligations under a contract with you or to take steps at your request before entering a contract.
Legitimate interests: When processing is necessary for our legitimate interests, provided these interests are not overridden by your rights and freedoms. This includes improving our services, managing our business, preventing fraud, and marketing to existing customers where permitted.
Consent: When you have given us explicit consent for a specific processing purpose, such as sending you marketing communications.
Legal obligation: When processing is necessary to comply with a legal obligation.

Sharing Your Information

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

Service providers: We may share information with trusted third-party service providers who perform services on our behalf, such as payment processors, delivery companies, IT service providers, and marketing agencies. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, and the rights, property, or safety of others.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal data:

The right to access: You have the right to request a copy of the personal data we hold about you.
The right to rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
The right to erasure (Right to be forgotten): You have the right to request that we delete your personal data under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data under certain conditions, particularly where processing is based on legitimate interests or for direct marketing.
The right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit it to another controller.
The right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us in writing using the contact details provided below. We may need to verify your identity before fulfilling your request.

Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our site to collect information about your browsing behavior, analyze site traffic, and improve your user experience. Cookies are small text files stored on your device. You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of our site.

International Data Transfers

Given that our services are based in France, personal data is primarily processed within the European Economic Area (EEA). In the event that we transfer your personal data outside the EEA, we will ensure appropriate safeguards are in place, such as using standard contractual clauses approved by the European Commission or relying on an adequacy decision, to ensure your data receives a similar level of protection.

Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information.

Changes to this Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our site, and the changes will be effective immediately upon posting. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our data practices, or if you wish to exercise your data protection rights, please contact us in writing at the following address:

Créations Maison
42 Avenue des Frères Lumière, 2nd Floor
Lyon, Auvergne-Rhône-Alpes, 69008
France